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FAQs

Sizing details

We offer many sizes, if you need help figuring out which one you need, simply send us an email to olivia@aliceruby.com

 

Are your labret tops compatible with other labret backs?

No, our labrets tops are only compatible with our labret backs and the labrets are sold as whole pieces. They work on a secure push fit system, simply pull apart and push back together. 

 

Do your items contain nickel?

None of the items in our shop contain nickel. All of the gold we use is made within the EU, under the Nickel Directive. This is a law that prohibits the use of nickel in jewellery and other metals that come in to contact with a persons skin.

 

How long will my order take to ship?

All of the items in our shop are handmade-to-order by Alice. To reduce waste, we do not keep stock of any items. Once your order is placed it immediately joins the back of the queue of orders. If you need an item for a specific date, don’t hesitate to get in touch with us and we will do our very best to accommodate it!

 

Care instructions

The best way to care for your jewellery is to give it a rub with a polishing cloth, which you will receive with your order. To minimise how much you have to clean it, try and keep your jewellery free from perfume, lotions and make up. When not being worn, store your jewellery in a jewellery box, or the packaging it came in.

 

I just placed an order but the address on it is incorrect, can I change it?

Not a problem, let us know and we can alter it.